# Frequently asked questions > Times, cancellation, luggage, pets, parking, breakfast: every answer to prepare your stay at Hôtel de la Herse d'Or. Source: https://www.hotel-herse-dor.com/en/faq Published: 2026-10-17 Updated: 2026-11-12 [Skip to content](#main) [**Herse d'Or** 3-star hotel · Paris Marais](https://www.hotel-herse-dor.com/en) [FR](https://www.hotel-herse-dor.com/faq) [Home](https://www.hotel-herse-dor.com/en) / Frequently asked questions # Frequently asked questions **Why book directly on this website?** Best price when you book direct, breakfast at €10 instead of €15, no intermediary fees, live availability and a direct line to the hotel to tailor your stay. **Which payment methods do you accept?** All cards except American Express, and cash. Bookings are prepaid; no deposit is requested. **How can I change or cancel my booking?** Bookings made on this site are prepaid, non-refundable and non-modifiable, but a credit note is possible if you cancel at least 7 days ahead. If you booked through an online agency (Booking, Expedia…), contact that platform directly; the hotel cannot intervene. **What is the minimum age to book?** 18. **What are the check-in and check-out times?** Check-in from 3:30 pm, check-out before 11:00 am. The hotel is open 24 hours a day, so late arrivals are welcome. **Can I check out late?** Yes, until 2:00 pm, for a supplement of €40, to be arranged with reception. **Can I leave my luggage?** Yes. Hotel guests have free luggage storage at reception, before check-in and after check-out. OuiLockers connected lockers also welcome outside visitors. **Can I extend my stay?** Yes, subject to availability: reception on +33 1 48 87 84 09, WhatsApp +33 7 81 40 49 74 or info@hotel-herse-dor.com. **Is the hotel accessible to guests with reduced mobility?** Yes. Renovated in 2023, the hotel has an entrance ramp (1 cm threshold), a lift serving every floor and a triple Superior room fully equipped for guests with reduced mobility (walk-in shower, adjustable seat, grab bars). Contact us to prepare your arrival. **Are pets allowed?** Yes: small dogs and cats (up to 1 m, one animal per room), with a supplement of €20 per day. **Is there parking?** A paid, covered and supervised public car park at 45 rue du Faubourg Saint-Antoine, under 10 minutes on foot. Booking ahead is advised. **What about breakfast?** All-you-can-eat continental buffet from 7:00 am to 10:30 am: €15 per person, €10 when you book direct. No meat (halal by default); gluten-free options on request. Breakfast in your room is possible (book the evening before, by 6 pm). **What about Wi-Fi?** Free fibre-optic Wi-Fi up to 7 Gb/s throughout the hotel. **Is there a safe in the rooms?** No. A safe is available at reception. **Can I smoke in the hotel?** No, the hotel is entirely non-smoking. ## Read before your stay - [Getting around from the hotel](https://www.hotel-herse-dor.com/en/blog/getting-around-from-the-hotel) - [Where to eat near the hotel](https://www.hotel-herse-dor.com/en/blog/where-to-eat-near-bastille) - [Le Marais with children](https://www.hotel-herse-dor.com/en/blog/le-marais-with-children) - [All blog articles](https://www.hotel-herse-dor.com/en/blog) Hôtel de la Herse d'Or 3-star hotel · Paris Marais 20 rue Saint-Antoine, 75004 Paris [+33 1 48 87 84 09](tel:+33148878409)[info@hotel-herse-dor.com](mailto:info@hotel-herse-dor.com) © 2026 Hôtel de la Herse d'Or · All rights reserved [Legal notice](https://www.hotel-herse-dor.com/en/legal-notice)[Privacy](https://www.hotel-herse-dor.com/en/privacy)[Terms](https://www.hotel-herse-dor.com/en/terms) [Book](https://sky-eu1.clock-software.com/spa/pms-wbe/#/hotel/12223)