# House rules and general terms of sale > House rules and general terms of sale of Hôtel de la Herse d'Or, Paris. Source: https://www.hotel-herse-dor.com/en/terms Published: 2026-10-17 Updated: 2026-11-12 [Skip to content](#main) [**Herse d'Or** 3-star hotel · Paris Marais](https://www.hotel-herse-dor.com/en) [FR](https://www.hotel-herse-dor.com/cgv) [Home](https://www.hotel-herse-dor.com/en) / House rules and general terms of sale # House rules and general terms of sale This is a courtesy translation. The French version is the reference text. Please read the hotel’s house rules carefully. Any booking or stay at our hotel implies full acceptance of these conditions. ## House rules ### Article 1: Right of entry The hotelier reserves the right to refuse entry to people whose dress is indecent or untidy, or whose behaviour is noisy, improper, intoxicated, or contrary to good morals and public order. Anyone wishing to stay must provide their identity and that of their companions. ### Article 2: Opening hours The hotel is open 24 hours a day, 365 days a year, to welcome its guests. ### Article 3: Room occupancy Guests may not bring unregistered people into the room, nor receive visitors without the hotelier’s prior agreement. The number of people staying in the room must not exceed its capacity. ### Article 4: Access to rooms Rooms are available from 3:30 pm and must be vacated before 11:00 am on the day of departure. Unless agreed beforehand, the hotel cannot guarantee access to the room before 3:30 pm. ### Article 5: Keys Guests must keep their room key (or RFID card) during their stay and return it to reception when leaving. If it is not returned, the hotel will charge €100 to the bank card provided. ### Article 6: Noise and respect for other guests Noise is forbidden, including during the day. Any guest causing a nuisance will be asked to leave the hotel without a refund. Quiet is compulsory between 10:00 pm and 8:00 am. Excessive noise, in particular from neighbours or from animals under the guest’s responsibility, may lead to a request to leave immediately. ### Article 7: Responsibilities Children are entirely under the guest’s responsibility. Animals accepted in the hotel are also under the guest’s responsibility. Any damage, whether deliberate or accidental, will be charged to the guest, including damage caused by a pet. ### Article 8: Prohibitions Smoking is forbidden throughout the hotel, in accordance with French decree no. 2006-1386 of 15 November 2006. Any breach will be charged €90 and may lead to legal action. The fee for unnecessarily triggering the fire alarm is €150. Cooking in the rooms is strictly forbidden. ### Article 9: Video surveillance CCTV cameras are installed in the common areas to protect people and property. Access to the recordings is strictly regulated by law. ### Article 10: Acceptance of the rules These house rules apply to all bookings and stays at the hotel. Any breach will result in immediate cancellation of the contract with no right to compensation. ## General terms of sale ### I – General provisions These General Terms of Sale govern all sales between the hotel (“the Hotel”) and the customer. They cancel and replace any previous version. Any booking or use of our services implies acceptance of these terms. Trade name: Hôtel de la Herse d'Or Company: SAS Hôtel de la Herse d'Or Address: 20 rue Saint-Antoine, 75004 Paris, France SIRET: 632 035 911 00015 EU VAT number: FR51632035911 Phone: +33 1 48 87 84 09 Email: info@hotel-herse-dor.com ### II – Booking and cancellation **Booking guarantee:** the booking must be paid in full when ordering, through our secure payment interface. **Cancellation:** bookings are non-refundable. For a booking made directly on this website, a credit note is possible if you cancel at least 7 days before arrival. For a booking made through an online agency, the platform’s conditions apply and you must contact it directly: the hotel cannot intervene. **Room availability:** rooms are available from 3:30 pm and must be vacated before 11:00 am on the day of departure. The hotel reserves the right to cancel a booking after 6:00 pm without prior confirmation from the customer. **No-show:** in case of no-show, the full amount of the booking will be charged. **Changes to the booking:** any change (dates, additional services) must be confirmed in writing and is subject to availability. **Late check-out:** late check-out until 2:00 pm is possible for €40, subject to availability. After 2:00 pm, or without prior agreement with reception, additional charges may apply. **Minors:** only adults may rent a room. Minors must be supervised by a responsible adult present throughout the stay. **Liability for damage:** the customer is responsible for all damage caused by themselves or by anyone for whom they booked a stay at the hotel, and agrees to bear the cost of restoring the premises. ### III – Prices and payment **Prices:** prices include VAT and are per room for the number of people specified. Prices may change without notice, but rates confirmed at booking remain contractual. **Tourist tax:** in accordance with the regulations in force in Paris, a tourist tax is due from each guest over 18. The amount may vary by period. **Pets:** small pets are accepted for a supplement of €20 per day. **Breakfast:** breakfast is extra. ### IV – Insurance The hotel accepts no liability in case of force majeure (strike, fire, water damage). ### V – Complaints and disputes **Complaints:** any complaint must be sent by registered letter with acknowledgement of receipt within 8 days of departure. Luggage not collected within 24 hours of departure will be charged. ### VI – Telephone canvassing and mediation **Telephone canvassing:** in accordance with article L.223-2 of the French Consumer Code, we inform our customers of their right to register on the opt-out list for telephone canvassing: [www.bloctel.gouv.fr](https://www.bloctel.gouv.fr/accueil). **Consumer mediation:** in case of an unresolved dispute, the customer may use the consumer mediator, in accordance with article L.616-1 of the French Consumer Code. The mediator for tourism and travel services is Médiation Tourisme et Voyage: [www.mtv.travel](https://www.mtv.travel), +33 1 87 44 77 90. Mediation is free for the consumer and may be requested at any time after trying to settle the dispute directly with the hotel. ### VII – Right of withdrawal Under article L.221-28 of the French Consumer Code, the right of withdrawal does not apply to contracts for accommodation, transport, catering or leisure services. ### VIII – Online dispute resolution platform In case of a dispute, the customer may use the European online dispute resolution platform: [ec.europa.eu/consumers/odr](https://ec.europa.eu/consumers/odr). ### IX – Applicable law and jurisdiction These terms are governed by French law. In case of dispute, the courts of Paris have sole jurisdiction. Hôtel de la Herse d'Or 3-star hotel · Paris Marais 20 rue Saint-Antoine, 75004 Paris [+33 1 48 87 84 09](tel:+33148878409)[info@hotel-herse-dor.com](mailto:info@hotel-herse-dor.com) © 2026 Hôtel de la Herse d'Or · All rights reserved [Legal notice](https://www.hotel-herse-dor.com/en/legal-notice)[Privacy](https://www.hotel-herse-dor.com/en/privacy)[Terms](https://www.hotel-herse-dor.com/en/terms) [Book](https://sky-eu1.clock-software.com/spa/pms-wbe/#/hotel/12223)